Job Description

Job Title: Program Support Specialist

Department: Sales Enablement

Job Category: Professional Services

Location: Hybrid – Onsite 4 days per week (North America-based, with global collaboration)

Reports To: Program Manager, Product Enablement

About the Role

The Program Support Specialist will play a key role in supporting the Product Enablement Program Manager and Product & Industry Certification (PIC) Program Manager within the Sales Enablement organization. This role focuses on developing, coordinating, and managing enablement programs and materials that drive product knowledge, sales effectiveness, and professional certification readiness across the organization.

This position is ideal for a highly organized professional with experience in instructional design , project and program management , and technical writing , who thrives in a collaborative, fast-paced environment.

Key Responsibilities

• Program Development: Collaborate with Program Managers to develop enablement programs and materials that address product and industry knowledge gaps.
• Content Coordination: Support all phases of content creation—design, development, implementation—and coordinate with Subject Matter Experts (SMEs) to ensure timely delivery.
• Project Management:
• Track progress of multiple enablement projects in Asana (project management platform).
• Monitor SME participation and follow up to maintain timelines and deliverables.
• Escalate blockers and risks as appropriate.
• Communications: Draft and distribute communication materials for Product and PIC teams, ensuring clarity and alignment across stakeholders.
• Event Support: Assist in the preparation and delivery of enablement materials for major internal events such as Sales Kickoff and Dimensions , as well as other national and global conferences.
• Global Collaboration: Partner with regional teams across EMEA and APAC, occasionally accommodating global time zones.

Qualifications & Experience

• Education: Bachelor’s degree in Education, Adult Learning, Communications, or a related field.
• Experience:
• 3+ years in a Training, Learning & Development, Technical Enablement, or Sales Enablement organization.
• 3+ years of project management experience in a learning and development environment, including scheduling, tracking, and stakeholder communication.
• Proven success managing multiple complex, time-sensitive projects simultaneously.
• 3+ years in a content creation or content management role within a large (5,000+ employee) organization—experience in software or technology strongly preferred.
• Skills:
• Strong communication skills, both written and verbal, with the ability to interface effectively at all organizational levels.
• Detail-oriented and proactive, with strong organizational and time management skills.
• Proficiency with project management tools (e.g., Asana ) and collaboration platforms (e.g., Microsoft 365, SharePoint, Teams ).

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